I forgot my User ID. How can I sign in?

User ID is a local-part (the username), before the @ symbol in your email address you use for a contributor or donation account. (e.g., jdoe@gmail.com). In this example, your User ID is: jdoe . If you have forgotten your email address, You have two options: Register a new account, or Make a Donation

I changed my Password, but I have not received an email notification. What should I do?

First, check your Spam or Junk mail folders. If it is not there, please wait for a few minutes. A password reset link can take up to 30 minutes to arrive in your inbox.

My Account

Unsupported Browser! This website will offer limited functionality in this browser. We only support the recent versions of major browsers like Chrome, Edge, Firefox, Opera, Safari, and Brave.

November 11, 2026 16:48:55 EST

Access your account

You are not signed in.

REGISTERED

My account

Your personal online login profile for contributed Files or donations. Terms

Sign in

* Required information

User ID

Password

Change Password

Don't have account?

Register

Frequently Asked Questions

If you are experiencing account difficulties, please contact us.

Important

Inactive accounts are disabled or deleted after five years of inactivity sign-in. To regain access, contact us to request reactivation.

©2026 Unsolved Case Files Canada. Some rights reserved. Not funded by and/or affiliated with a government agency. Anyone with tips or information about unsolved cases is urged contact Crime Stoppers by calling 1-800-222-8477.